How can we help?
Find a quick answer below, report a problem, or contact the AILAR team directly.
The common things first.
These checks solve the most common scanning, access, data, and billing questions without waiting for support.
The scanner cannot use the camera
Check that camera permission is allowed for AILAR in your browser or phone settings, then reopen the scanner. If camera access is unavailable, use manual code entry as a fallback.
A code shows invalid, expired, or already used
AILAR validates against the active system data and its current rules. Confirm that you are scanning inside the correct system, then check the record, expiry rules, and usage limit in that system.
An operator cannot see a system
Make sure the operator is active, assigned to the correct system, and working inside the correct workspace. Access changes should sync automatically, but reopening the scanner can help after a recent assignment change.
I need to update my CSV data
Plus and Pro can update CSV data while keeping validation activity. Free includes one dataset for its system; if you need to start over on Free, delete that system and create a new one.
I need help with my plan or billing
Open AILAR Settings and go to Plan & Billing to review your current plan. If something looks wrong or a billing action does not complete, contact support and include the account email and what you were trying to do.
Give us enough context to solve it faster.
For a technical problem, include the account email, workspace or system name, device and browser, approximate time, and what you expected to happen.
Still need help?
Contact the AILAR team.
We'll use the details you provide to understand the problem and reply by email.
Want to see what changed recently?
The What's New page keeps the important user-facing AILAR changes in one place.